The Legal Aid Society, the nation’s oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long – working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve. Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough.

The 2,200 members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

The Junior Systems Administrator is a member of the System Administration Infrastructure team within the Information Technology (IT) unit, at our data center location in Lake Success, NY. The Jr. Systems Administrator is charged primarily with supporting systems-related accounts management, resolving technical and maintenance requests, and assisting with day-to-day administration of network and systems resources.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Monitor, maintain, and support Microsoft Active Directory, including creating accounts for new staff, interns, temporary staff, volunteers, etc
• Regularly update the Active Directory system by disabling inactive accounts, adjusting existing accounts based on staffing changes, and updating new hires
• Ensure up-to-date access to systems, applications, software, and shared drives for Legal Aid staff
• Create new accounts related to eFax, Google, Microsoft Office, and other systems-related accounts
• Provide technical support or training for applications and systems to colleagues across Legal Aid
• Serve as a point of contact for support and maintenance of relevant systems
• Provide Remote Desktop support for Legal Aid Society users when necessary
• Coordinate with IT Infrastructure teams and vendors to escalate and troubleshoot network and systems related issues
• Respond to and resolve tech support requests from Legal Aid Staff and through external vendors, escalating issues when necessary
• Interact with employees and all levels of management on network and systems related projects and inquiries
• Document, review and modify network policies and procedures to support training and to ensure processes are followed with fidelity
• Interact with and address inquiries from internal and external stakeholders, providing accurate and timely information while ensuring a high level of customer service
• Complete special projects and ad hoc assignments, as requested