Primary Responsibilities:
Providing technical support to distribution center users

• Knowledge of Encryption Technology (BitLocker)
• Excellent written and verbal communication
• Presentation of technical information
• Networking
• Current Microsoft Windows Operating Systems

Formal Job Description:

• Three or more years of relevant professional work experience in supporting an enterprise Desktop environment.
• Associate's Degree in related area plus one year work experience or three years in an enterprise environment.
• Bachelor's degree in Computer Science, Information Technology, Information Systems or similar preferred.
• Candidates should have advance knowledge of:
• Working with service levels
• ITSM tools
• Candidates should be familiar with:
• Working as a member of a large enterprise IT team
• Desktop Systems Management tools such as MECM
• Supporting retail and warehouse environment
• Candidates need to have verifiable expertise with:
• Current Microsoft Windows Operating Systems
• Networking
• Presentation of technical information
• Excellent written and verbal communication
• Knowledge of Encryption Technology (BitLocker)
• Image and deploy endpoints
• Occasional after-hours or weekend work may be required.
• Employee will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hours.

Job Types: Contract, Temp-to-hire

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 1 year (Required)

Work Location: In person