1 Computer Support Technician II Job in Fayetteville, NC

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Computer Support Technician II

Fayetteville Technical Community College (E)

Fayetteville, NC | Full Time

$41k-51k (estimate)

3 Months Ago

Computer Support Technician II

$41k-51k (estimate)

Full Time 3 Months Ago

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Fayetteville Technical Community College (E) is Hiring a Computer Support Technician II Near Fayetteville, NC

Fayetteville Technical Community College is recruiting for a new member to join our Management Information Services Team and now accepting applications for a full-time Computer Support Technician II.
The Computer Support Technician II provides technical and support services in the installation, configuration, operation, maintenance, troubleshooting, and diagnosis of computer hardware, software, and peripheral equipment. This position supports students, faculty, and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions, as well as assists in the maintenance and reporting related to hardware and software inventory database.
This position’s responsibilities require independent analysis, communication, and problem solving.
Duties are performed with little supervision and require initiative and judgment.
We offer a valuable benefits package that includes the following:
NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits.

Duties

Duties may include, but are not limited to, the following:

Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
Install computer hardware and software; link peripheral equipment and test configuration.
Analyze research and provide solutions to faculty and staff requests for information technology needs.
Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
Perform routine inspections and preventative maintenance of computer hardware.
Download software patches and other appropriate hardware from the internet, test, and install as necessary.
Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
Maintain inventory of computer hardware, software, and supplies.
Compile and prepare job-related reports and documentation, as required.
Write basic computer code and report generation programs, as required
Test and evaluate new computer hardware and software for campus use.
Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
Provide training to end-users in the proper operation of computer equipment and applications.
Perform related duties as assigned.

Minimum Qualifications

An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.
One year of experience troubleshooting computers, peripherals, and software applications required.

Demonstrated technical expertise in support of operating systems required.

Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $50,160.00 annually Number of Months 12 Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Posting Number S16-24

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

02/07/2024

EXPIRATION DATE

05/27/2024

WEBSITE

faytechcc.edu

HEADQUARTERS

FAYETTEVILLE, NC

SIZE

500 - 1,000

FOUNDED

1961

CEO

LARRY NORRIS

REVENUE

$10M - $50M

Related Companies

About Fayetteville Technical Community College (E)

Fayetteville Technical Community College was established in 1961 and serves over 41,000 students annually by providing more than 250 affordable vocational, technical, general education, college transfer, and continuing education programs to meet students' needs and desires as well as the community.