About Us

Come work where a new light shines in the heart of Fort Worth, a city rich in unique history, diversity and character. Located at the crossroads of Downtown, the world-renowned Cultural District and surrounding historic neighborhoods, The Crescent Hotel complements and extends these unique areas, serving as a fresh center point for the city. Thanks to our enviable location at the literal crossroads of the city, The Crescent Hotel offers guests a front-row seat to the city’s best amenities, art, culture and more. Here in the historic Cultural District, you’re just steps away from world-class. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Restaurant General Manager helps position food and beverage experiences as a brand differentiator and develops key competitive advantages to drive top line revenues while maintaining superior guest experiences. Leads teams through resolutions; will participate in the development and execution of relevant strategies and tactics which result in creative revenue generation and improvement, lowered costs, increased efficiency and improved operating margins.

Responsibilities

• Identifies root causes for hotel food and beverage specific areas of revenue cost deficiencies that are not in line with hotel programs.
• Implements plans and actions to correct these deficiencies and subsequent follow up; this includes taking an active role in the hotel’s restaurant and bar operations so that there are immediate operational improvements. Develops restaurant and bar operational checklists to ensure consistency and thoroughness of this process.
• Provides operational support to the Director of Food and Beverage and other key property leadership in food and beverage. This support allows for consistency in HEI operating philosophies in conjunction with specific property standards.
• Assists with the Corporate beverage program utilizing market support from the beverage partners to develop revenue generating quarterly promotions, core beverage menus, and training programs for all food and beverage associates.
• Continually evaluates and develops standard operating procedures relative to food and beverage operational excellence.
• Champions efforts to improve guest satisfaction and profitability performance by continuously raising operational effectiveness, standards, and staff performance.
• Identifies service improvements, anticipates challenges, and creates competitive breakthrough strategies.
• Performs other related duties as assigned.

Qualifications

• Bachelors of Science or related degree preferably from a Hotel or Business School.
• 5 years’ experience in overall Food & Beverage operations, fine dining preferred.
• Requires advanced knowledge of Food and Beverage principles and practices.
• TABC, TX Food Handlers required. 
• Complete knowledge of Micros and Micros Symphony systems.
• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Requires advanced knowledge of marketing strategy and implementation, including social media and public relations.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and PowerPoint.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.