This is a teleworking position, with the expectation that you will be visiting clients regularly in the Baltimore region.

Who We Are

The Coordinating Center has 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life.

Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health. With a rich history of innovation, The Center has translated national movements into ground-level, community-based programs including Medicaid rebalancing initiatives, aging in place, transitions of care, population health, and housing first. We are advocates for policy and system changes that positively affect the lives of people with the most complex needs.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you are a registered nurse (RN) or licensed social worker (LMSW, LCSW-C) and have experience in case management/care coordination, home health, school nursing, or pediatrics, this might be the organization for you! While supervisor/management experience is preferred, we also look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specifically, you would meet the following requirements:

• An active Maryland RN, LMSW, or LCSW-C license
• Minimum of five years of care management experience working with individuals who are medically complex
• Bachelor’s degree from four-year college or university
• Supervisory/management experience strongly preferred
• CCM certification strongly preferred

What You Will Do

As a REM Team Manager, you will supervise a team of Clinical Care Coordinators providing care management services to individuals in the Rare and Expensive Case Management (REM) Program. The REM Team Manager supports the mission of The Coordinating Center by providing person and family-centered care management within the parameters of the REM program. Team Managers are responsible for monitoring compliance with specific contract requirements, integrating technology to maintain database integrity and providing technical and analytical support in contract planning, data extraction, report writing and maintenance of all documentation. This position works interdependently with The Center’s Care Management leadership team to maximize quality outcomes for individuals receiving REM services. The REM Program Director directly supports the REM Team Managers position providing informal and formal performance feedback.

As a REM Team Manager you will:

· Assume day-to-day coordination of delegated REM program functions and provide direct supervision to team members.

• Serve as a resource to staff for problem solving regarding client issues, contract requirements, policies and procedures, DME/DMS, eligibility; advise, support and take appropriate action.
• Coordinate and manage external and internal communications and resources to maintain quality service delivery for teams.
• Facilitate effective teamwork and maintain an efficient and respectful work environment.
• Act as first point of contact with Coordinators and Maryland Department of Health regarding problems concerning care management issues, contract requirements, policies and procedures and other issues. Fields questions to Program Manager and Program Director as appropriate.
• Monitor Coordinator’s work and documentation to ensure that clients are receiving quality care management.
• Ensure timely completion of all performance evaluations and required documentation to reflect and track coworker performance; Troubleshoot staffing issues with Program Manager/Director and takes appropriate action.
• Assure that clients assigned to team have an assigned Clinical Care Coordinator and/or have a point of contact when the CCC is not available, ensuring the team is appropriately covered.
• Maintain a smaller client caseload and deliver care coordination services per The Center’s protocols adhering to the contract requirements.
• Attend meetings when appropriate, in Program Manager/Director’s absence.
• Communicate with other Team Managers to provide consistency across teams and programs.
• Interview, orient, educate, and mentor care management staff on care management concepts, service delivery and REM contract specific processes, tools, and procedures.
• Continually assesses the resources, learning opportunities, and training needed by staff. Communicates those needs to the Director for discussion and implementation of the course of action.
• Manage multiple priorities and tasks with flexibility to enhance Care Management.
• Maintain reports as contracts require ensuring accuracy and following up with Coordinators as needed. Assist with periodic contract audits.
• Collaborate with Human Resources (HR), Program Manager and Program Director in order to promote compliance with HR policies.
• Lead by example and implements The Center’s mission/values within the department

Why Join Us

As a dynamic teleworking organization, we understand what it means to have a work culture that is dedicated and flexible. The Coordinating Center is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We are committed to our mission and values, while promoting a sense of belonging and growth with our coworkers. We are intentional and conscious of personal bias during the hiring, promoting, and evaluating processes and periodically survey coworkers to ensure best practices in DEI&B are met or exceeded.

• We are proud to offer a comprehensive and award-winning benefits package including medical, dental, vision, EAP services, and more!
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Baltimore, MD: Relocate before starting work (Required)

Work Location: In person