The Night Auditor must have a firm grasp on what is happening in all parts of the hotel to be able to direct guests and answer their questions as well as periodically walk the property to ensure tranquility and restful sleep for our guests.

Core Tasks and Key Responsibilities

HOSPITALITY:Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth

• Create a welcoming and hospitable environment for guests.
• Greet every guest at the front desk in a friendly and service oriented manner
• Stay apprised of daily hotel guest check ins and recognize and welcome as XXPs.
• Recognize, welcome, and build rapport with hotel guests.
• Demonstrate professionalism when speaking to guests and colleagues.
• Communicate with management team regarding any guest issues or concerns
• Multi-task and demonstrate athleticism when “finding the yes” for all guests within reason

OPERATIONAL DUTIES:

• Train to use hotel systems (StayNTouch, SiteMinder, Resy) to manage arrivals, processing payment as needed, and updating guest information and statuses
• Properly answer guest inquiries with regards to hours of operation and special events information, along with basic operational information, menus, and reservations.
• Act as a liaison between the guest, management, service staff, kitchen, and hotel staff, and communicate accordingly.
• Assist with In Room Dining Orders
• Work with efficiency and a sense of urgency while remaining composed. Multi-task with grace and poise.
• Arrive on time and “floor-ready” for scheduled shifts while following dress code guidelines and standards.
• Clock in and out for each scheduled shift and shift break.