Department: Front Office

Supervision Exercised: None

Supervision Received:Front Office Supervisor, Front Office manger. Assistant General Manager, and General Manger.

Rate: $15/Hour

JOB SUMMARY

Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records. Compile, review, and distribute various reports to appropriate members.

JOB DUTIES

• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of property management systems and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize workstations with designated supplies, forms, and resource materials; maintain cleanliness at all times. Report shortages to the supervisor.
• Answer the telephone within three rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices, and rates to best service guests.
• Possess a complete working knowledge of PMS, POS, call accounting, and movie systems.
• Correct errors or list discrepancies for adjustment.
• Compute percentages and totals and compare results with recorded entries.
• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
• Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
• Run final trial balance to post rooms and close day.
• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
• Provide next-day reports for the Front Office, Housekeeping, Sales, and Accounting Offices as required
• Transmit credit card vouchers electronically via modem to authorized vendors.

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Must be able to communicate in English with guests, visitors, vendors, and hotel staff.
• Must be able to provide legible communication.
• Must be able to compute mathematical calculations.
• College degree, Accounting major preferred 
• Accounting experience a plus
• Certification of previous training in computers
• Experience with computers, calculators, or word processors
• Ability to input and access information into the property management and sale systems.
• Ability to maintain concentration and think clearly.
• Ability to focus on details and resolve numerical problems.
• Ability to prioritize, organize, and follow up.
• Ability to maintain confidentiality of pertinent hotel data.
• Ability to promote positive relations with hotel guests and staff alike.
• Ability to provide clear and pleasant telephone communication.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

EOE/M/F/VET/Disabled