Nestled right at the entrance of beautiful Bryant Park on 40th Street between 5th and 6th Avenues, The Bryant Park Hotel is an oasis of calm that is less than a 5-minute walk to both Times Square and 5th Avenue shopping. The hotel also offers easy access to the Theater District, museums, and night life that New York is famous for. With casual elegance, breathtaking views, pristine rooms and impeccable service, The Bryant Park Hotel and its caring team of professionals look forward to welcoming you to that team.

Job Summary:

The Bryant Park Hotel is currently the #1 ranked hotel in New York City on Tripadvisor, and we pride ourselves on our level of service. We are seeking a highly service-oriented and organized Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and lobby area and ensuring excellent customer service. This position requires strong hospitality skills, the ability to multitask, and exceptional communication skills.

Duties:

- Greet and welcome all guests, visitors and vendors in a friendly and professional manner

- Process guest check-ins and check-outs in accordance with hotel policies and procedures

- Answer phone calls and respond to inquiries or direct calls to the appropriate department

- Make and confirm guest reservations

- Assist guests with special requests including room placement where possible

- Share information about hotel amenities, special features and the surrounding neighborhood with guests

- Regularly act as a lobby ambassador

- Assist bellman/doorman as required

- Coordinate with Housekeeping Department to track room readiness and communicate guest concerns when they arise

- Inspect guest rooms as needed if requested by General Manager or Housekeeping Supervisor

- Ensure that all guest complaints regarding service and/or accommodations are proactively investigated and resolved in a friendly and respectful manner

- Assist with accounting issues that arise with guest folios

- Assist in comlpleting required Front Office reports, including detailed shift handover

- Manage office supplies inventory and place orders as needed

- Communicate any guest issues or concerns to General Manager

- Report any suspicious activity to General Manager and law enforcement or emergency response services when deemed necessary

- Follow and implement rules and regulations as per hotel standards

- Other duties as required

- Must be available to work weekends and mix of day and evening shifts

Qualifications:

- MUST HAVE Three years of previous experience in a similar role at a hotel, preferably in a luxury setting

- Strong organizational skills with the ability to prioritize tasks effectively

- Excellent verbal and written communication skills

- Proficient in using computer software programs such as Microsoft Office Suite

- Experience with Opera Cloud PMS is a plus

- Ability to work independently and as part of a team

- Exceptional attention to detail and accuracy

- Strong problem-solving skills

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional hospitality and customer service, we encourage you to apply for the position of Front Desk Manager. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply today to join our team!

Job Type: Full-time

Pay: $62,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Night shift

Work Location: In person