About us

The Barton Group is a family owned company with a focus on quality. CRT Flooring Concepts provides aesthetically pleasing, high-quality flooring solutions for homes throughout Texas and New Mexico.

We are professional, agile, professional and our goal is to provide service beyond expectation which is achieved through a constant desire to anticipate and fulfill the evolving needs of our customers. .

Flooring Specialist - Customer Service Representative

Do you thrive in a fast-paced environment where you can make a difference for every customer? Are you passionate about providing exceptional service and have a keen eye for detail? If so, we want you on our team!

About the Company:

CRT Flooring is a leading provider of high-quality flooring solutions. We pride ourselves on exceptional customer service and creating beautiful spaces for our customers, builders and clients.

About the Role:

As a Flooring Specialist - Customer Service Representative, you will play a vital role in ensuring a smooth and positive customer experience. You will be the first point of contact for many of our builder and client partners, providing expert advice and navigating them through the flooring selection and order process.

Responsibilities:

• Customer Interaction: Answer phone calls and respond to emails with a friendly and professional demeanor.
• Product Knowledge: Gain a comprehensive understanding of our wide range of flooring products, including features, benefits, and installation requirements.
• Order Entry: Accurately process customer orders, including product selection, quotes, and scheduling installations.
• Data Entry: Maintain accurate customer records and order details in our RollMaster system.
• Problem-Solving: Address customer concerns and inquiries promptly and professionally.
• Sales Support: Assist the sales team with generating leads and proposals.

Qualifications:

• Minimum 2 year of experience in flooring customer service or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• A passion for the home improvement industry is a plus.

Work Environment:

• This position is located in our office and requires a combination of sitting, standing, and walking throughout the day.
• Work hours are Monday through Friday, 8:00 AM to 5:00 PM.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Positive and collaborative work environment.

If you are a highly motivated and detail-oriented individual with a passion for exceeding customer expectations, we encourage you to apply!

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• fast paced Data entry: 2 years (Required)
• Flooring knowledge: 2 years (Preferred)

Ability to Commute:

• Schertz, TX 78154 (Preferred)

Work Location: In person