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Customer Service Specialist
$39k-48k (estimate)
Full Time | Consumer Goods 0 Months Ago
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Cal-Tex Protective Coatings, Inc. is Hiring a Customer Service Specialist Near Schertz, TX

Position Title: Customer Service Specialist
Reports To: Customer Service Supervisor
Department: Customer Service
Status: Non-Exempt
Position Purpose:
The Customer Service Specialist is responsible for providing customer support to the sales organization, agents, dealers, and direct accounts.
Essential Job Functions: The Customer Service Specialist must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
  • Service inquiries from sales team members, agents, and dealerships on products, pricing and agreements.
  • Be an extension of the sales force in making sales related contacts with dealerships and agents, as well as, providing specific program information for sales visits/presentations.
  • Review all new contracts to ensure documents are complete / accurate and conduct appropriate follow up.
  • Generate sales reports to sales, agents and national accounts monthly.
  • Work with various departments to receive and communicate status updates.
  • Manage time effectively, complete tasks and projects quickly with little to no guidance, think, plan, and react with appropriate urgency to situations that require a quick turnaround, and take effective action as needed.
  • Work collaboratively in a team environment and build effective working relationships inside and outside of the group.
Education/Experience:
  • The minimum educational background of an applicant to this position is a High school degree or GED required. (College preferred but not required.)
  • Preferably 3 years of experience in customer service.
In addition, a qualified applicant will have:
  • Customer service driven.
  • Strong verbal and written communication skills.
  • Detail oriented and can work under pressure of deadlines.
  • Strong, analytical, problem solving, and research skills.
  • Demonstrate organizational skills including the ability to prioritize and multi-task while producing quality results.
  • Solid PC skills Excel, Word.
  • Ability to communicate effectively with others at all levels of the organization.
  • Ability to work independently and quickly, and as part of team to execute tasks.
  • Demonstrate sound judgment and problem-solving skills.
  • Bilingual (Spanish) is a plus.
Work Environment:
The majority of job responsibilities are performed while seated indoors with little exposure to hazards. Some flex hours may be required (must be able to work nights and weekends on a non-routine basis).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Goods

SALARY

$39k-48k (estimate)

POST DATE

05/25/2023

EXPIRATION DATE

06/03/2024

WEBSITE

cal-tex.inc.com

HEADQUARTERS

Schertz, TX

SIZE

<25

INDUSTRY

Consumer Goods

Show more

Cal-Tex Protective Coatings, Inc.
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The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Written Communication, Customer Support, Organizational Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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