Job description

At the Alamo, our Customer Service Representative (CSRs) provide superior customer service and assistance to customers in their selection of products while ensuring transactions are processed correctly and in compliance with Federal, State and Local laws.

Daily Tasks

o Arrive to shifts on time

o Appropriately represent The Alamo as one of the first staff members customer will interact with through:

o Friendly warm Alamo greetings

o Engaging friendly outgoing staff

o Focusing on the needs of the customer

o Be meticulous when it comes to details concerning paperwork or policy

o Ability to balance cash registers upon opening and closing

o Self-motivated & exceptional organizational skills

o Must be able to MULTITASK

o Ability and willingness to take direction from and work cooperatively with others

o High degree of discretion dealing with confidential information

o Ability to consult with customer, e.g. listen more than talk and ask open ended questions to learn what customer needs truly are. Build a solution, not just sell features of products

o Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

o Staying actively engaged at all times

Responsibilities

o Utilize Upsell Techniques at cash out (Do you need ammunition? Do you have a cleaning kit? Etc.)

o Learning where all serial numbers are on all firearms, on the STEEL (for most firearms)

o Learning where all calibers of cartridges are on all firearms (on the Steel, barrel)

o Learning where all model names are on each firearm

o Making SURE TO SELL THE CORRECT AMMUNITION FOR THE FIREARM (checking the firearm and the steel barrel to MAKE SURE) Repeating it at least three times to the customers, making sure it is the correct ammunition

o Learning how to search/print files from the company drive/alpha file or internet, Tax appraisers office

o Learning Point of Sale System for transactions

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o Staying busy at all times, cleaning, straightening, dusting, reorganizing, restocking, at the podium greeting customers as they walk through our doors

o Answering phones within two rings, friendly warm Alamo greetings

o Check and return voicemails in a timely manner

o Documentation of any issues with POS-Point of Sale (Axis)

o All cashiers will introduce clients to the Sales Consultants

o 3 items units per transaction per person!(cleaning kits, ammo, memberships, hearing protection, apparel, hats)

o Keeping all special order, call message binders, communication binders up to date and current daily.

o Keeping the Special Order cabinet organized and up to date with call list, pickups, and call binder

o All paperwork filed in the correct binders, copies of every item needed

o Special Orders items entered in correctly with a detailed description of the item, color, leather, left hand, caliber, name, phone #, etc.

o Special Orders should have all information filled out perfectly on front and back of SO form, also where the item was ordered from (RSR, Lipsey's, etc.) Date, sales person’s name and is it in the cart

o Transfer out paperwork is done correctly, meticulously done, Copy of DL (CHECKED OUT BY LEAD OR MANAGEMENT)

o Complete knowledge of transfer in/out process

o Special order reviews, making sure the Special order paperwork is done correctly

o Understand and be proficient in restricted and non-restricted sales, refunds/returns, gift cards and use of the Alamo facilities

o Stay current on product knowledge, general firearms laws and safety procedures

o Knowledge of gun rentals, range equipment and basic Gunsmithing services

o Adhere to Alamo dress code; ironed pants, shirt, name tag, and ID Alamo Badge every day to work and be fully dressed before punching in

o Guest-MEMBER RESPECT- always acting with our guest in mind the customer always comes first

Physical Job Requirements

o Stand and/or sit continuously and perform job functions for full shift with meal break

o Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, handle, carry and move items up to 50 pounds with or without reasonable accommodation

o Visual acuity corrected to perform meticulous job functions. Ability to distinguish color to preform job functions

o Ability to hear and respond appropriately to facility commands

To have a GED or high school diploma.

Basic math skills are necessary; Age 18 or older some prior experience with firearm sales or retail experience preferred although we are willing to train the right candidate.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Naples, FL 34109: Relocate before starting work (Required)

Work Location: In person