Account Manager

Job Summary:

At The 20 client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Essential Functions:

• Serve as the main point of contact in all matters related to client concerns and needs
• Client Retention – Build long-term relationships with key clients and secure contract renewals
• Create plans to address clients’ business needs
• Ensure client satisfaction through after-sales care, as well as receiving/using feedback
• Create TBRs (Technical Business Reviews) and present to client on a quarterly basis
• Give presentations to clients about products and/or services
• Act as a point of contact for complaints and initiate escalations as appropriate
• Ensure that the terms of a contract are adhered to by both the company and the client
• Understand and help meet clients’ goals
• Assist in upselling and cross-selling services and products
• Collaborate with internal teams (e.g., sales, engineers, senior management) to address clients’ needs

Required Skills/Abilities:

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills
• Improve customer service, perception, and satisfaction
• Fast turnaround on client requests
• Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Understand processes in CRM by completing assigned training materials
• Work through a daily schedule in CRM
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Preferred Education and Experience:

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
• Two years of prior sales experience

Physical Requirements:

The physical requirements below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• May require travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds
• The statements contained in this job description are intended to describe the general nature and level of work.

Work Environment/Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

Benefits:

• Incredible company culture
• Medical/Dental/Vision health plans
• HSA/FSA participation based on insurance plan
• PTO/Sick/Holiday pay
• Ability to contribute to Long-term Disability and Short-Term Disability plans
• Discretionary bonuses
• Dependent Care FSA
• Paid Parental Leave
• Employee life Insurance 100% Company Paid
• 401K participation
• Explosive company growth
• Company-sponsored Team Building Events
• State-of-the-art, modern office with amenities: free onsite gym, snacks, drinks, and a food hall

Affirmative Action/EEO statement:

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.