This role will cover the Upper Midwest: Minnesota, Iowa, Missouri and Nebraska.

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

• Bachelor's degree or equivalent professional experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100 across large geography, preferred
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Must have a valid driver's license in country of employment