The Passenger Service Manager is responsible for proactively monitoring the work of assigned staff and ensures that safety policies and security measures are always maintained. Passenger Service Managers schedule employees and airport facilities required for each airline flight. Passenger Service Managers are aware of and promote customer satisfaction for each airline and maintain quality standards for each operation. The Passenger Service Manager maintains superior employee relations while they direct and coordinate all passenger services. Passenger Service Managers develop supervisors and agents and promote team building to create a high-performance customer team. The Passenger Service Manager monitors results and controls costs.