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Tide Cleaners - Minneapolis
Minneapolis, MN | Full Time | Part Time
$36k-46k (estimate)
2 Months Ago
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Service Catalog Manager
$81k-107k (estimate)
Full Time
2 Months Ago
Horizontal Talent is Hiring a Service Catalog Manager Near Minneapolis, MN
Description:
The Service Catalog Manager (SCM) is responsible for creating, maintaining, and improving the Service Catalog for Client. The role ensures consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise. The role ensures that IT Services are documented appropriately and consistently, working across the enterprise to create, update, maintain, and improve Service Descriptions. The position ensures that the Service Catalog data is utilized appropriately by related Service Management processes and functions. The role coordinates and liaises with the Global process owners, ensuring that Regional requirements for Service Catalog data and procedures are understood and enabled by Global partners and processes.
Key Responsibilities:
The Service Catalog Manager (SCM) is responsible for creating, maintaining, and improving the Service Catalog for Client. The role ensures consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise. The role ensures that IT Services are documented appropriately and consistently, working across the enterprise to create, update, maintain, and improve Service Descriptions. The position ensures that the Service Catalog data is utilized appropriately by related Service Management processes and functions. The role coordinates and liaises with the Global process owners, ensuring that Regional requirements for Service Catalog data and procedures are understood and enabled by Global partners and processes.
Key Responsibilities:
- Creation of new service catalog entries and maintenance of existing catalog data
- Continuous improvement of the Service Catalog structure and tooling
- Aligning with Global and Regional Service Owners for the creation of new and the updating of existing Service Descriptions and Service Catalog Data
- Continuous improvement of the service descriptions, including annual reviews of the Service Descriptions and Service Catalog Data
- Working with Service Management teams to support the utilization of Service Catalog data within the Service Management Platform and CMDB
- Functioning as a SME by advocating, communicating, and training on Service Catalog topics throughout the enterprise
- Integration with the Global Service Catalog team to support a Global Service Catalog Management framework
- Supporting other service portfolio management activities as needed
- Four-year degree in Information Technology or related discipline or comparable education and work experience in a related field
- 6-8 years’ experience in Service Management or relevant position.
- 6-8 years’ experience in Enterprise IT/IS Service Organization.
- Deep understanding of IT Service Management and Operations; ITIL Certification or similar accreditation
About the Company:
Horizontal Talent
Job Summary
JOB TYPE
Full Time
SALARY
$81k-107k (estimate)
POST DATE
02/12/2024
EXPIRATION DATE
05/09/2024
WEBSITE
horizontaltalent.com
HEADQUARTERS
MN
SIZE
<25
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