ESSENTIAL FUNCTIONS

• Safeguard tenant/client and agency monies and be accountable for check security policies.

• Ensure the accuracy of and enter initial and ongoing intakes and payment plans, rental payments, and program withdrawals in accordance with THC’s goals to decrease homelessness and increase housing retention.
• Participate in the receipt and administration of tenant/client benefits, and ensure financial accuracy.

• Conduct rental accounts tasks associated with Check Day, Quick Check, and the Rental Payment Period in such a way that it is efficient and supportive to tenants/clients.
• Ensure financial accuracy when recording tenant/client debits and credits for bank and agency purposes, and when preparing bank deposits.
• Assist in the timely administering of rent payments to landlords and disbursements to tenants/clients in an effort to maintain tenants’/clients’ housing.
• Update all tenant/client accounts and notify staff of problems and changes in an effort to maintain excellent communication and service provision.
• Review and prepare checks for Representative Payee clients in such a way that it is efficient and supportive to tenants/clients.
• Periodically review all tenant/client account balances to reconcile outstanding balances to ensure excellent service provision to tenants/clients.
• Work on various tenant/clients account reports as requested.
• Maintain relationships with landlords and respond to landlord requests.
• Assist outside accounting firm with monthly and yearly statements and yearly audit.
• Work with other THC staff to ensure effective tenant/client services.
• Respond to all phone messages, tenant/client requests, staff requests, and emails as appropriate and in a timely manner. 
• Maintain confidentiality of tenant/client records and concerns.
• Attend and participate in meetings, as requested.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

• High School degree or equivalent required; BA/BS degree strongly preferred.
• Must have a minimum of 1 year of experience in a related field. 

• Must have an ability to review submitted paperwork for accuracy.
• Must have experience working within databases, and have excellent data entry skills.
• Must have a basic understanding of the eviction process. 
• Must be able to perform basic math calculations with minimal mistakes.
• Must be able to understand rent pro-ration.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.

• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.

• Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]

• Some accounting experience strongly preferred.
• Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.

• Experience working in non-profit or public sector preferred.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.