You will be responsible for technical support via email, ticketing system, and phone systems. Utilize your customer service expertise to support customers.

Major Duties and Responsibilities :

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
• Resolve time sensitive customer technical problems by documenting steps taken to

resolve them, and the specific dates / individuals involved

• Handling customer technical support cases through phone and email submission
• Work in a team environment disseminating learned information in service training

for new and current staff.

Must be a self-starter with an out-going personality and desire to meet and

establish business relationships with new people.

Proactively contact customers to strengthen relationships, ensure customer

Requirements :

• Minimum of 2 years’ experience working directly with customers, preferably in a call center environment.
• Demonstrated ability to work calmly and effectively in a fast-paced environment
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation

Job Type : Temporary

IND456

Last updated : 2024-02-29