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TEMCO LOGISTICS is looking for a CSR for our New Newark, NJ location!
As a customer service representative, you will be responsible for engaging with customers on behalf of their company. In your role your duties will include but not limited to, answering phone calls or emails from customers to answer questions, and maintaining expert knowledge about company products or services to best help customers.
WHO WE ARE: Temco Logistics has been the leading home goods delivery and installation company for over 50 years! Americas #1 Brands: Home Depot, General Electric, and more, trust us for their last-mile delivery to their customers. We currently perform over 6,000 residential, business, job site, and commercial deliveries per day, operating 7 days a week. With millions of home deliveries performed we continue to innovate and provide world-class final mile delivery and installation services for our customers.
SCHEDULE: Must be flexible
RESPONSIBILITIES
· Provide customers information regarding their orders
· Answer all phone calls and emails regarding customer products and services
· Ensure all customers are satisfied with their products or services
· Follow-up with any customers to check that their products were delivered in a timely manner
· Determine the quickest, most efficient way to find solutions for any problems that may arise
· Escalate any queries or concerns to the perspective supervisor
· Track stocks of office supplies and place orders when necessary
· Submit timely reports and prepare presentations/proposals as assigned
· Assist colleagues whenever necessary
QUALIFICATIONS
· High school diploma or Equivalent
· 1 years of office administrative related tasks
· Outstanding communication and interpersonal abilities
· Excellent organizational and leadership skills
· Familiarity with office management procedures
· Excellent knowledge of MS Office and office management software (ERP etc.)
· Qualifications in secretarial studies will be an advantage
Temco Logistics is a family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world class final mile delivery and installation services.
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
#INDNEWARK
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
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Ability to Relocate:
Work Location: In person
Full Time
$44k-55k (estimate)
04/17/2024
08/13/2024
temcologistics.com
Pomona, CA
<25
The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Leadership, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.