52 Customer service agent Jobs in Newark, NJ
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LoneStar Voyages is Hiring a Customer service agent Near Newark, NJ
Job Title : Home-based Customer Service Agent Company : LoneStar Voyages Job Type : Full-time (Remote) About LoneStar Voyages : LoneStar Voyages is a leading travel agency committed to providing exceptional travel experiences to our clients.
With a focus on personalized service and memorable journeys, we strive to exceed expectations and create lasting memories for our clients.
Job Description : As a Home-based Customer Service Agent at LoneStar Voyages, you will be the frontline representative of our agency, providing unparalleled customer service to our clients.
Working remotely, you will assist clients with inquiries, bookings, and post-travel support, ensuring a seamless and enjoyable experience throughout their journey.
Booking Support : Assist clients with booking flights, accommodations, transportation, tours, and other travel-related services, ensuring accuracy and completeness of bookings.
Travel Planning : Collaborate with clients to understand their travel preferences and requirements, offering personalized recommendations and assistance to create bespoke travel itineraries.
Reservation Management : Manage and update client reservations, including modifications, cancellations, and special requests, ensuring all changes are accurately processed and communicated.
Post-Travel Support : Provide post-travel support to clients, including handling feedback, addressing concerns, and assisting with any issues that may arise during or after their travels.
Communication : Communicate effectively with clients via phone, email, chat, and other communication channels, ensuring timely and professional responses to all inquiries and requests.
Problem Resolution : Identify and resolve customer issues and complaints in a timely and efficient manner, striving to achieve a satisfactory resolution for the client.
Team Collaboration : Collaborate with other team members, including travel advisors, reservation specialists, and hospitality managers, to ensure seamless coordination and exceptional service delivery.
Benefits : Competitive salary package. Health, dental, and vision insurance options. Retirement savings plan (401k) with company matching.
Paid time off and holidays. Opportunities for professional development and advancement within the company. Employee discounts on travel services and products.
Positive and collaborative work environment within a passionate team of travel enthusiasts. Qualifications : High school diploma or equivalent;
additional education or training in customer service, hospitality, or a related field is preferred. Proven experience in customer service, preferably within the travel industry or a similar service-oriented environment.
Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Strong problem-solving skills, with the ability to effectively address customer issues and complaints to achieve positive outcomes.
Proficiency in using customer service software, online booking platforms, and Microsoft Office Suite. Ability to work independently and remotely, demonstrating self-motivation and discipline to meet performance targets and client expectations.
Customer-centric mindset with a commitment to delivering exceptional service and ensuring client satisfaction. Flexibility to adapt to changing priorities and work schedules to accommodate client needs, including occasional evenings, weekends, or holidays.
Join our team at LoneStar Voyages and help us deliver outstanding customer service and unforgettable travel experiences to our clients from the comfort of your own home! Powered by JazzHR
Last updated : 2024-05-12
Job Summary
Full Time
$43k-54k (estimate)
04/29/2024
05/16/2024
The job skills required for Customer service agent include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Flexibility, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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