Important Notes:

• This is a driving job. Yes-local to client sites. 100%, mileage will be reimbursed. Must have your OWN CAR, Driver's license and car insurance
• This is 12 months contract position with possible extension and contract to hire based on performance.
• Shift start time and end time? 8-5 M-F afterhours stand-by - candidates must be willing to on call afterhours on rotation (it's compensated)

Day to Day Work:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and serversProvides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Requested Skills:

• Background in Hardware Server and /or Storage repairs, Data center experience as plus
• Excellent communication skills.
• Positive Attitude and mechanical aptitude to assist in troubleshooting complex.
• Specific Server and Storage training will be provided
• Learn and retain proprietary processes.

Job Types: Full-time, Contract

Pay: $21.00 - $25.00 per hour

Application Question(s):

• How many years of experience do you have with working with server hardware break/fix?
• How many years of Field Experience do you have?
• Do you have your A certification?
• What is your back up plan if you have vehicle problems? (uber, and other rideshares are not an option)

Ability to Relocate:

• Oklahoma City, OK 73116: Relocate before starting work (Required)

Work Location: In person