Job Title: Senior IT Support Specialist (Current and Active U.S Government Secret Security Clearance is required)Job Summary:The Senior IT Support Specialist plays a crucial role in providing senior-level IT support to users, ensuring hardware/software functionality, IT asset management, and user/access permissions. This position requires expertise in troubleshooting, resolving complex technical issues, and managing IT resources. The individual must hold a valid U.S. Government Secret security clearance.Duties & Responsibilities:Provide IT support and user management in accordance with organizational requirements.Deliver on-site desktop, software, and peripheral support for customers within required timelines and priorities.Report significant outages and customer issues promptly.Ensure 98% completion of routine work orders based on priority.Install, maintain, update, troubleshoot, and resolve issues related to IT hardware and software.Assist with Cybersecurity Vulnerability Alert (IAVA) remediation.Install, configure, troubleshoot, relocate, and repair desktops, tablets, devices, and printers.Identify and troubleshoot network problems.Ensure 95% of all service desk work orders are input into the approved ticketing system.Troubleshoot WIFI, property-provided broadband devices, and VPN connectivity.Utilize approved network and system monitoring tools.Submit daily systems reports and escalate unresolved problems to the next level of support.Utilize automated incident tracking systems.Provide technical customer support.Configure, diagnose, reimage, reload, troubleshoot, and repair MS Windows-based laptops and desktops.Use Active Directory tools to manage and create objects in MS Server.Utilize remote tools, including SCCM, to connect to remote desktops.Assist users during briefings and events with collaborative tools (e.g., Skype, MS Teams, portals, and alert systems).Some travel required.Support LCI Core values.Skill & Certification Requirements:Current technical certification (Security , CISSP, CCNA Security, GICSP, GSEC, CND, SSCP).IT Help Desk support experience.Proficiency in Remedy.Hardware/Software support expertise.User/permissions support experience.Windows systems support.Windows 10 or later proficiency.Desktop, laptop, VTC support skills.