Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets.

Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position : Field Engineer 3

Location : Jersey City, NJ 07311

Duration : 12 Months

Job Type : Contract

Work Type : Non-Driving

Job Description : Day to Day Work :

Day to Day Work :

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations.

This is a journeyman position for the typical desk side support technician.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.

Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor and dress

Insures customer satisfaction throughout the service delivery transaction

TECHNICAL SKILLS

Must Have

Desktop / Laptop Repair

Laptop / Desktop server experience

Nice To Have

Customer Facing Service, Windows 10 / 11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Last updated : 2024-05-09