10 Customer support representative Jobs in Johnston, IA
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TekWissen ® is Hiring a Customer support representative Near Johnston, IA
Overview :
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Job Title : Customer Support Representative II
Location : Johnston, IA 50131
Duration : 36 Months
Job Type : Contract
Work Type : Onsite
Note : Visa sponsorship is not available, now or in the near future, for this position.
Job Description :
Specific Position Requirements
SPECIAL CONSIDERATIONS :
Must be able to work second shift with weekend hours.
New-hire training will take place M-F, 8am-4 : 30pm and will consist of 2-3 weeks' classroom, and an additional few week of on-the-job training & mentoring with an experienced technician.
After training, the candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm.
The exact 8hr shift will fluctuate based on volumes and business need.
After training is complete, the candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
PRIMARY RESPONSIBILITIES & DUTIES :
The Social Media Care team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Agents provide support via multiple channels (social media, email, and website) while effectively documenting each interaction.
This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing / approving outbound content for quality and accuracy.
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
Skills in interpersonal communications, negotiation, and conflict resolution.
Effective written communication skills.
6 months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
Experience with multiple forms of social media (Facebook, Twitter, Instagram, YouTube, TikTok)
Strong computer and troubleshooting skills.
Ability to work off-shift hours and occasional holidays to support the business
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
Prior work experience in Agriculture or Technology dealer channels
Knowledge of agriculture, turf (mowers) and utility vehicles
Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Last updated : 2024-04-28
Job Summary
Full Time
Business Services
$38k-48k (estimate)
04/29/2024
05/02/2024
tekwissen.com
ANN ARBOR, MI
200 - 500
1998
Private
STEVE MOMORELLA
$10M - $50M
Business Services
Related Companies
About TekWissen ®
TekWissen provides enterprise software, web development, data warehousing, systems integration, information technology security services.
The job skills required for Customer support representative include Customer Support, Futures, Written Communication, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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