Position : Computer Support Specialist -Standard

Location : Minneapolis, MN, 55413

Duration : 6 Months

Job Type : Contract

Work Type : Onsite

Pay Rate : $25-25 / Hourly / W2

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information.

It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.

Job Description : Qualifications :

Qualifications :

• A minimum of 2 years of experience in broadcast operations, post-production, or digital supply chain
• A minimum of 2 years of experience in a operational / support oriented position
• A minimum of 2 years of experience in a customer facing role
• A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)Additional Job Requirements Desired Characteristics
• An individual with a very strong desire to learn, take on new technologies and challenges
• Excellent troubleshooting, problem solving, and escalation skills
• Experience training others and documenting standard operating procedures
• Experience supporting customer workflows through operations team and / or help desk
• Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments, clients, and vendors.
• Preference for experience working at client.

Responsibilities :

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Last updated : 2024-05-20