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Description :
Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level.
Ideal candidates will need to have experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365.
Since the help desk technician is working directly with end users they will need to have great customer service and verbal communication.
Managers are also looking for a team player and someone who is ambitious to learn technology.
Ideally looking for Techs with at least 3-6 months of professional IT experience with another company. Still open to more entry level candidates if they have good certifications and schooling experience.
M-F - Shift are either 6am-3pm, 7am-4pm, 8am-5pm, 9am-6pm or 10am-7pm - Have to be open to all shifts
On site for training for 4-5 weeks then will move to hybrid model (Monday on site, Rest of the week remote)
Help Desk level or level two support.
Skills :
Windows Operating Systems, Windows 10, Troubleshooting Software, Active Directory, Office 365, Support, Help desk, Technical support, Customer service, Helpdesk troubleshooting, Outlook, servicenow
Top Skills Details :
Windows Operating Systems,Windows 10,Troubleshooting Software,Active Directory,Office 365
Additional Skills & Qualifications :
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-04-28
Full Time
Business Services
$49k-60k (estimate)
04/29/2024
05/11/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Help desk support include Troubleshooting, Help Desk, Customer Service, Technical Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.