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Description:
The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to this Insurance Companies' products and services
Will be assigned to 1 of 2 teams within the call center group:
Policy Services- Average 70 calls a day
Handles contacts primarily from agents, policyholders, claimants and providers. However, the customer service phone number is the primary published phone number so we will receive any variety of caller and will need to identify the best course of action for that call.
Calls involve billing questions including taking a payment, questions about a policy, making changes to a policy, status of a policy and audit.
The goal is to identify if the contact is something Customer Service can handle and resolve the call by completing the necessary action or if it is outside of our authority, direct/transfer the caller to the current department/person.
Claims - Average 60-70 calls a day
Claims calls involve entering new claims and speaking with Claimant, Medical and Service Providers and attorneys looking for status of a claim, payment, and status of a bill.
These calls involve a high level of empathy and strong de-escalation skills
Skills:
Customer service, call center
Top Skills Details:
Customer service
Additional Skills & Qualifications:
Previous high volume call center highly desired
Experience Level:
Entry Level
Work Environment:
Great working environment, not cut throat. No selling, no up-selling.
Available Shifts: Monday - Friday - no overnights and no weekends!!!
8:00 AM – 4:30 PM
8:30 AM – 5:00 PM
9:00 AM – 5:30 PM
9:30 AM – 6:00 PM
10:00 AM – 6:30 PM
10:30 AM – 7:00 PM
11:00 AM – 7:30 PM
***This will be done on a hybrid schedule that will require you to be in office 3 days per week. The other 2 days you will be able to work remotely.***
THIS ROLE IS HYBRID AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE WILKES BARRE, PA FACILITY.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$31k-39k (estimate)
02/12/2024
06/06/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer Service Representative include Customer Service, Call Center, Products and Services, Billing, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.