IMMEDIATE CALL CENTER SUPERVISOR NEEDED

SECOND SHIFT; 2 AVAILABLE

SUNDAY - THURSDAY 3PM-11PM

OPPORTUNITY TO WORK WITH ONE OF THE LARGEST MEDICAL CONTACT CENTERS IN THE AREA

STABLE OPPORTUNITY WITH ROOM FOR GROWTH/ADVANCEMENT

BOSTON, MA (IN OFFICE, NOT REMOTE)

Qualifications:

2 years of call center supervisor/lead experience

• Experience training new call center representatives
• Experience handling escalated calls
• Experience handling quality assurance
• Experince holding reps to goals/standards

Responsibilities:

Assist in overseeing 2nd shift activities and call center representatives to ensure compliance with all call center operating procedures and policies. Responsible for monitoring the team’s daily shift performance and managing break times. Answers a wide range of calls and helps with administrative functions as needed. Act as role model to other Customer Service Representatives.

• Oversee and document medical and non-medical emergency call activations to ensure information is transmitted in an expedient and accurate matter.
• Help conduct service observations and identify performance gaps; escalate training leads to help manager. Train or coach new customer service reps as needed.
• Help document potential disciplinary issues; escalate to supervisor for follow-up.
• Interacts with callers via telephone, email, or correspondence in response to inquiries about products and services.
• Provide input to the call center management team regarding workload volume and staffing needs to meet departmental targets.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.