Description :

• We are looking for a Customer Service Representative to support our customers and supplier customers who use the Internet to access several Treasury applications.
• As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results.
• The Representative will also provide support for granting access to the applications once the required documentation is received.

Responsibilities

• Provide Customer Support using phone and email
• Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
• Provide technical problem-solving for web browsers
• Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly

Skills :

Customer service, Call center, Help desk support, Troubleshooting, Technical support

Additional Skills & Qualifications :

• Bachelor’s Degree or commensurate experience
• 2 years’ experience providing customer service support; preferably in a call center
• Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
• Excellent customer service skills required to meet customer service quality measures
• Bilingual in Spanish is preferred

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-04-23