332 Customer Service Manager Jobs in St. Louis, MO
Tech Electronics is Hiring a Customer Service Manager Near St. Louis, MO
Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
- Health, Vision & Dental Insurance on DAY ONE
- Company credit card, cellphone, laptop (as needed)
- Paid Time Off & Accrued Personal Time
- Tuition Reimbursement
- Long term & Short-term disability
- Generous Holiday Schedule
- Hybrid office schedule (select positions)
- Immense Growth Opportunities
- Relaxed Family Culture
- Teladoc, SurgeryPlus, & other medical benefits
What you'll do as a Customer Service Manager
Tech Electronics is looking to hire a Customer Service Manager (CSM). The primary function of the CSM is to manage a portfolio of service customers to ensure timely maintenance and inspections while providing high-level individual care.
- Manage Service Agreement Financial Performance
- Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales
- Responsible for quality assurance of all agreement deliverables
- Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customers' installed base information
- Order and track parts and subcontractors in support of maintenance plans
- Completes all scheduling in consultation with the Service Manager/Supervisor
- Assist the sales department in providing proactive engagement for renewals and closures
- Provide other activities as assigned by the manager.
Basic Qualifications:
- High school diploma or state-recognized GED
- Experience in the building technology industry
- Excellent organizational and interpersonal skills
- Proficient in Microsoft Office and business software systems
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Must be 21 years of age and possess a valid driver's license with limited violations.
Preferred Qualifications:
- Associate degree from a two-year/technical college or Bachelor's degree
- Experience in the building technology industry; 2 years
- (Fire specific) NICET Level 2 certification
- Familiarity or experience with engineering Fire Alarm, or Security systems
Job Summary
Full Time
Retail
$86k-112k (estimate)
03/12/2024
06/09/2024
BAKERSFIELD, CA
200 - 500
2008
BLANCA ARREOLA
$5M - $10M
Retail
Related Companies
The job skills required for Customer Service Manager include Customer Service, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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