Description:
Provide world-class support for NRTC ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
*Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners.
*Consult with customers and provide additional solution in the form of up-selling NRTC's products and services.
*Troubleshoot voice, data, video and connection issues for customers.
*Identify, troubleshoot and assist customers with voice, data, video and connection issues.
*Answer customer service related questions
*Track and record each phone call and provide a detailed description of the call
*Provide backup assistance for other Technical Support Representatives
NRTC provides the PC, 2 monitors, headset, mouse and keyboard.**
NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. NRTC's solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.
Skills:
Windows 10, Windows 7, call center support, Troubleshooting
interested candidates check out NRTC at ;br>Additional Skills & Qualifications:
While remote, NRTC wants a group of ISP technicians to be LOCAL to either Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible.
Training will start on Monday 6/3.
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun so be sure to confirm candidates are open to that. I will align candidates to a specific shift during the interview/G3 if the conversation goes well.
The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.
AA or some sort of completed education in Computer Science or related IT field
obtained 2 Certifications in A , Security , Net or CCNA.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.