Job Description:
The Helpdesk Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Helpdesk Technician will provide a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Helpdesk Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Responsibilities:

• Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems
• Knowledge of Windows 10 - installing and troubleshooting
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Microsoft 365 Basic Administration
• Active Directory Basic Administration
• Install, configure, and maintain computer hardware, software, and network systems
• Identify and address user issues, and provide troubleshooting advice
• Develop and implement user training programs to educate users on new technologies and software
• Develop and maintain detailed documentation of IT systems and procedures
• Act as escalation point of contact for VoIP phone system
• Install, configure, and maintain computer hardware, software, and network systems
• Identify and address user issues, and provide troubleshooting advice
• Develop and maintain detailed documentation of IT systems and procedures
• Act as escalation point of contact for VoIP phone system

Requirements:

• 2-3 years of ticket support experience
• Leadership experience

Candidates must be Local to Flint, MI
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.