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POSITION OVERVIEW
TED@Work is a new workplace learning and development solution from TED – enabling organizations to change from the inside out driven by the power and trust of TED content. Learn more here: tedatwork.ted.com.
The TED@Work Customer Success function partners closely with internal TED teams and TED@Work client organizations, to help achieve business goals and ensure client organizations get the most value from TED@Work. The TED@Work Customer Success (CS) Team acts as trusted advisors to empower & enable organizations to use TED@Work within their organizational context to spark learning, inspire new ways of working, and transform culture.
A Customer Success Specialist for TED@Work supports a portfolio of customer accounts, made up of organizations who have purchased TED@Work as an enterprise-wide learning solution and who represent a global portfolio of Fortune 500 companies and midsize organizations. They are instrumental in ensuring the success of TED@Work clients in terms of integration, engagement, and impact.
The CS Specialist is accountable for supporting Customer Success Managers (CSMs), who partner with the client to define their TED launch, implementation, internal marketing, and impact measurement strategies. In collaboration with the broader TED@Work team, they will support the overall success of client partnerships and execution of these strategies across the lifecycle of a contract. This includes supporting the CSM(s) in providing strategic guidance through data & best practice insights, scheduling and holding quarterly business reviews, and seamlessly guiding clients through the unique situations that arise.
TED@Work is currently made up of a small and mighty team, and this means that the CS Specialist will also be responsible for helping to operationalize this crucial function. In collaboration with the Customer Success Manager and Customer Success Lead, they are responsible for supporting operational improvements and driving scalability.
RESPONSIBILITIES
QUALIFICATIONS / SKILLS
IN-OFFICE COVID PROTOCOL
Due to in-person meetings and occasional office requirements, proof of full vaccination will be required prior to acceptance of employment
BENEFITS
WORKPLACE CONDITIONS / PHYSICAL, MENTAL AND VISUAL DEMANDS
Full Time
09/26/2022
12/12/2022
ted.com
New York, NY
1,000 - 3,000
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.