57 Desktop Support Specialist Jobs in St. Louis, MO
TechnoSmarts is Hiring a Desktop Support Specialist Near St. Louis, MO
Job Details
12 month renewable term contact. Likely to extend multi-year/option to hire. Client: A major St. Louis based global corporation and a leader in their industry operating over 350 manufacturing facilities with annual revenue earning over $19 B and employing over 15,000.
Overview: This role provides internal end-user support for hardware, software, and networking solutions. Join a dynamic team to deliver world-class IT support services to corporate staff by means of proactive maintenance and reactive troubleshooting/problem solving.
Role:
- Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
- Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
- Image, configure, and deploy HP and Lenovo laptops/desktops.
- Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager.
- HP printer maintenance and troubleshooting.
- Mobile device (iOS & Android) setup and troubleshooting.
- Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
- Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus)
- Run small-scale projects as directed.
- Participate in after-hours on-call rotation.
Qualifications:
- 5 - 7 years’ experience providing technical support to end users in an enterprise environment.
- Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
- Ability to provide white glove (high-touch) client support in a fast-paced environment.
- Self-starter that thrives in a team environment and can work independently with limited supervision.
- Knowledge of hardware break/fix.
- HP and Lenovo preferred.
- Excellent IT troubleshooting skills.
- Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 formerly Office 365).
- Working knowledge of common enterprise tools including remote support software, VPN client. software, Microsoft
- Tools (e.g., Active Directory, PowerShell, Computer Management).
- Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
- Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint) is a plus.
- Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people is a plus.
- Technical certifications, vocational school in technology, or courses toward/college degree in computer Science, Information Systems or related field is a plus.
Job Summary
Full Time
$50k-62k (estimate)
05/03/2024
07/02/2024
technosmarts.com
CHESTERFIELD, MO
25 - 50
2006
Private
KRISTI M MOODY
$5M - $10M
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The job skills required for Desktop Support Specialist include Troubleshooting, Help Desk, IT Support, Technical Support, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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