Dynamic IT Service Desk Technician Role

Join us as a Tier 1 IT Service Desk Technician and become an integral part of our dynamic team! This role is perfect for tech-savvy problem solvers who can turn challenges into solutions and thrive in fast-paced environments.

Key Responsibilities

• Be the first line of defense for our internal customers, providing top-notch technical assistance via phone or email.
• Troubleshoot a variety of issues remotely, from password resets to equipment requests, using diagnostic techniques and insightful questions.
• Determine optimal solutions based on the details provided by our internal customers.
• Guide our customers through the problem-solving process, ensuring they feel supported every step of the way.
• Escalate unresolved issues to the next level of support, ensuring no problem is left unsolved.
• Educate our customers on our IT products or services, providing accurate and up-to-date information.
• Document all events, problems, and resolutions in our call management system to ensure a seamless customer experience.
• Follow up with customers, updating their status and information, and ensuring their satisfaction.
• Implement feedback and suggestions to continuously improve our procedures.

Skills and Abilities

• Solid understanding of computer systems and other tech products.
• Proficiency in diagnosing and resolving basic technical issues.
• Exceptional communication skills.
• Flexibility to work weekends.
• Ability to interact professionally with all levels of employees at all times.

Education and Experience

• High School Diploma or equivalent required. Bachelor’s Degree and/or 0-2 years of experience in a similar position preferred.

Enterprise Required Skills

• Service desk
• Help desk
• Password reset
• Hardware/software troubleshooting

Job Title

• IT Help Desk Technician

Top Skills Details

• Hardware/software troubleshooting
• Remote/desk side support
• Customer service

Worksite Address

• Ballwin, Missouri

Join us and be part of a team that values your skills and offers opportunities for growth! We look forward to welcoming you to our team!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.