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TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity.
This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical / Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship and a Public Trust Security Clearance prior to start.SEEKING CANDIDATES FOR ON-SITE ONLY;
NO REMOTE WORKSUMMARYThe IT Customer Service Representatives are responsible for handling Inbound and Outbound Calls, Email and an Incident Management Queue in a 24x7x365 Network Operations Call Center environment.
The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
RESPONSIBILITIES Address technical trouble tickets via phone, email, chat or deskside. Provide level I troubleshooting and basic technical assistance.
Work in a fast paced, team environment and adapt quickly to new procedures and changing situations. Log detailed notes regarding communications between responsible parties regarding requests.
REQUIREMENTS Minimum High School Diploma with 6 years of prior relevant experience OR 2 years post-Secondary / Associates Degree with a minimum of 2 years of prior related experience.
5 years of customer service experience. Experience with Office Applications (Outlook, Excel). Experience with Remedy Incident Management System (or equivalent).
Excellent oral and written communication skills. Excellent Customer Service skills. Technical background preferred but not required.
Must have a flexible work schedule. Typical shift is M-F 1st shift, but at times may need to support 2nd shift and participate in On-Call Nights and Weekends and / or holidays.
Must be a US Citizen and have the ability to obtain a Public Trust Security Clearance.
Last updated : 2024-06-11
Full Time
Consumer Services
$36k-46k (estimate)
05/26/2024
06/14/2024
remcam.net
NAPERVILLE, IL
<25
Private
STEVEN TURNER
$5M - $10M
Consumer Services
The job skills required for Customer service representative include Customer Service, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.