** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** INSID001219 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY:**

* In-depth knowledge and understanding of Sealing Devices' products, pricing structure and gross profit objectives.

* Answer customers' questions about products, prices, availability, product uses, and credit terms.

* Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

* Accurately quote prices, credit terms, or bid specifications (obtain credit information about prospective customers).

* Accurately take orders and information from customers and vendors via phone, fax, or face to face.

* Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.

* Develop interpersonal relationships with customers and vendors alike to promote sale growth.

* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

* Maintain customer records using Oracle, customer cross-reference files and inventory master files.

* Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.

* Provide feedback to product design teams so that products can be tailored to clients' needs.

* Report quality problems to applicable supervisor.

* Responsible to follow departmental procedures and work instructions as written and recommend improvements as necessary.

* Maintains safe and clean working environment by complying with policies, guidelines and regulatory requirements per the Sealing Devices Quality System.

**WHAT YOU'LL NEED TO SUCCEED:**

**Qualifications and Experience**

* Associate's Degree (two year college or technical school) Required, Field of Study: Business, Marketing, Finance or Economics

* 3 years of experience in customer service/inside sales or related experience required

* Must be proficient in Microsoft Word and Excel. Familiarity with computer programs such as Lotus Notes and Oracle are preferred but not required.

* This position requires the ability to think analytically in the review of multiple requirements to create or select the best solution for a task. Also requires the ability to successfully manage multiple tasks or projects collectively. The knowledge of blue print reading is required also.

**HOW WE BEHAVE:**

* **Have the right attitude.** A positive attitude is everything when delivering top-notch customer service. People want to be around co-workers who make them feel better about themselves. Employees with positive attitudes tend to be more productive employees because they always see the opportunity with every challenge.

* **Follow through**. Following through is one of the best ways to build credibility, earn trust, and establish yourself as a leader or expert in your field. Follow through on your commitments is a do or die, make or break situation.

* **Be a problem solver**. We all have to make decisions so its important to realize that being a problem solver isnt just an ability; its a mindsetone that drives people to bring out the best in themselves.

* **Go above and beyond.** Discretionary effortgreat companies go above and beyond for their customers. As stated in our What We Do, we want to set the standard for superior customer service in fabrication and distribution, so look around you and take advantage of opportunities to go above and beyond.

* **Remain outcome-driven**. Sealing Devices strives to build a culture of not only of empowerment, but accountability too. Know what you want to achieve, set realistic timelines to keep you on track, and seek out opportunities for growth.

**HOW SUCCESS IS MEASURED:**

Through regular personal interaction with your manager and Sealing Devices Performance Management model.

**WORK ENVIRONMENT:**

Commitment of 40 hours per work. The job operates in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Overall level of physical activity is light.

**Skills**

**Required**

**Strong interpersonal skills** *Intermediate* **Excellent time management skills** *Advanced* **Preferred**

**Computer Skills** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Required**

Associates or better in Business Administration or related field.

High School or better.

**Preferred**

Bachelors or better in Business Administration or related field.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)