35 IT Support Specialist Jobs in Bethesda, MD
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Technical Resources International, Inc. is Hiring an IT Support Specialist Near Bethesda, MD
- Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing.
- Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support.
- Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
- Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts.
- Leverage remote control technology (such as LogMeIn, GoToAssist, Teams) while troubleshooting desktop and laptop problems.
- Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
- Use RemedyForce ticketing system to classify incoming tickets and assign appropriate groups/technicians.
- Assisting programs or projects for Enterprise IT and driving strategic initiatives.
- Server and Desktop Vendor Management.
- Asset Management and Resource Management.
- Promoting and enforcing best practices for Windows server administration.
- Identifying, researching, and validating innovative solutions while applying concepts of appropriate methodologies.
- Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox.
- Ability to read and comprehend technical manuals, procurement documentation, and OEM guides.
- Experience installing, upgrading, and removing software; Experience with patch management software (e.g., SCCM) preferred.
- Experience using Helpdesk Service Now, Remedy, etc.) service management software to track incidents and service requests through the full lifecycle.
- Ability to learn new technologies quickly (MS Operating Systems, Office Products, and custom software).
- Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
- Proficiencies in MS Office applications and Project Management.
- CompTIA A or Microsoft certification a plus.
Job Summary
Full Time
Business Services
$82k-101k (estimate)
05/29/2023
05/12/2024
tech-res.com
STEWKLEY, ENGLAND
200 - 500
1979
<$5M
Business Services
Related Companies
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
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