29 Service desk technician Jobs in Annapolis, MD
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TECH Tammina is Hiring a Service desk technician Near Annapolis, MD
Job Title : Service Desk Technician II (level 2)
Location : Annapolis, MD (Hybrid)
This position involves providing technical support and service to the client community and stakeholders, primarily related to desktop and laptop hardware, software, peripherals, network connectivity, and meeting room technology.
The role also includes responsibilities such as incident resolution, service request fulfillment, platform administration, and proactive maintenance of personal computing devices and meeting room equipment.
Project Type :
The project involves providing technical support and service to the client community, ensuring smooth operation of personal computing devices, meeting room equipment, and associated systems.
Additionally, the role includes assisting the IT systems administrator with projects and tasks as needed and being a member of the Incident Response team.
Skills Should Have :
Candidates should possess a combination of technical skills related to hardware, software, networking, and security, along with strong communication and interpersonal skills.
They should be able to troubleshoot and resolve technical issues efficiently and proactively maintain IT systems.
Required Qualifications / Skills :
- Ability to diagnose and solve common operational and performance problems related to desktops, laptops, and peripherals.
- Experience with central ticket management systems like Jira.
- Understanding of network topology and components.
- Experience with user account provisioning in Microsoft AD and SaaS platforms.
- Knowledge of security principles, authentication methods, and security tools.
- Experience deploying and managing online meeting platforms like Zoom.
- Familiarity with Microsoft Active Directory, Office 365, Azure AD, and Exchange.
- Knowledge of remote support tools, modern security concepts, anti-virus / malware software, and MDM solutions.
- Attention to detail and ability to remain positive under pressure.
- Proficiency in Microsoft Office Suite.
Required Education / Experience :
- Bachelor's Degree in Computer Science or Management Information Systems or equivalent.
- Minimum of three years of experience in a similar function.
Desired Experience :
- CompTIA A Certification
- CompTIA Network Certification
- AWS Certification (Foundational or Associate)
- Microsoft MCSA : Windows
- Microsoft MCSE : Desktop Infrastructure
- Training in Windows 10 or similar
Last updated : 2024-04-28
Job Summary
Full Time
$53k-66k (estimate)
04/28/2024
05/05/2024
tammina.com
Herndon, VA
100 - 200
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The job skills required for Service desk technician include Technical Support, Service Desk, Active Directory, Microsoft Office, Computer Science, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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