About Us: At TECH DOCS we are at the forefront of Information Technology Services providing cutting-edge solutions to meet the evolving needs of our clients. We are committed to delivering excellence in both technology and customer service. We are seeking a motivated and dynamic individual to join our team as a Hybrid Technical Sales Representative. This role also extends into a technical repair position, for any applicant who expresses both a desire and a skill set for this. As a technical repair representative, you will assess a customer’s technical problems and provide custom solutions catered to solve their needs effectively and efficiently.

Job Description:

As a Hybrid Technical Sales Representative, you will play a pivotal role in driving sales growth by combining your technical expertise with strong sales acumen. This unique position requires a balance of technical knowledge and sales skills to effectively communicate the value proposition of our products and services to clients. You will have the opportunity to leverage your technical background to understand client needs, provide tailored solutions, and build lasting relationships. Your primary function will be customer service and Technical Sales, with a secondary role in fulfilling technical repair needs as necessary.

Responsibilities:

• Identify and pursue new business opportunities through proactive prospecting and lead generation activities
• Leverage your technical expertise to understand client requirements and recommend appropriate solutions
• Conduct product demonstrations and presentations to showcase the features and benefits of our offerings
• Collaborate with internal teams to develop customized solutions and proposals that meet client needs
• Manage the sales process from lead qualification to closing, including negotiation of contracts and terms
• Build and maintain strong relationships with key decision-makers and influencers within client organizations
• Provide post-sales support and ensure customer satisfaction by addressing any concerns or issues in a timely manner
• Complete level 1 technical software repairs to meet customer’s needs

Requirements:

• Bachelor's degree in engineering, computer science, business, or related field; advanced degree is a plus
• Proven track record of success in technical sales or a related field, with a strong understanding of sales principles and techniques
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences
• Strong problem-solving skills and ability to understand complex client requirements
• Experience with CRM software and sales automation tools
• Willingness to travel as needed to meet with clients and attend industry events
• Technical troubleshooting background
• Problem solving skills
• Proficient English writing composition and technical documentation skills

Preferred Qualifications:

• Experience selling technical products or solutions in Information Technology
• Familiarity with Microsoft products, network equipment, current model computer hardware, desktops and laptops
• Familiarity with technical troubleshooting
• Certifications in sales or technical fields such as Certified Sales Professional (CSP) or Certified Technical Sales Professional (CTSP)

Benefits:

• Competitive base pay with uncapped technician growth structure
• Opportunities for career advancement and professional development
• Dynamic and collaborative work environment with a focus on innovation and teamwork

Join our team and be part of a dynamic and growing organization that values integrity, excellence, and customer satisfaction. Our company has been around for 27 years and is embarking on a new chapter of performance and character.

To apply, please submit your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this position.

TECH DOCS is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Note: Job descriptions may not be exhaustive and are subject to change at the discretion of the employer.

Job Types: Full-time, Part-time, Contract

Pay: $16.00 - $30.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Compensation package:

• Bonus opportunities
• Commission pay
• Performance bonus
• Yearly bonus

Experience level:

• 1 year
• 2 years

Schedule:

• 4 hour shift
• Monday to Friday

Travel requirement:

• Up to 25% travel

Education:

• High school or equivalent (Required)

Experience:

• technical: 2 years (Required)
• sales: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Upland, CA 91786 (Required)

Ability to Relocate:

• Upland, CA 91786: Relocate before starting work (Required)

Work Location: In person