Company Overview

Our Values

At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental / emotional.

In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.

Our teams work in one of three workplace models : hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

As an organization, we keep growing - and so will you.

Department Overview

Know Your Client (KYC) ensures the bank can verify a client's identity and know their client's investment knowledge and financial profile.

Three components of KYC include the customer identification program (CIP), customer due diligence (CDD), and ongoing monitoring or enhanced due diligence (EDD) of a customer's account once it is established.

Job Requirements

Must be eligible for employment under regulatory standards applicable to the position.

Key Leadership Behaviours & Capabilities :

• People / Team development - attract / develop the talent necessary to win
• Support speed, simplicity, agility in decision making and action
• Conflict resolution, building partnerships and perseverance under pressure / crisis
• Technologically savvy
• Strategy development
• Financial management
• Business process improvement
• Senior-level relationship management
• Talent management and leadership development

Job Details

This role will be accountable for :

• Building a KYC utility for AMCB as part of Shared Services to improve oversight and consistency of KYC processes across businesses
• Partnering with LOBs and Product / Technology teams to design and deliver technical and operational capabilities to help business lines comply with policy requirements
• Manage operational performance by identifying and executing on opportunities to improve effectiveness, control oversight, efficiencies and client experience in a transformative way.
• Looking at levers that may include lean / process reengineering, automation, data and trigger analysis and tools to support operational performance.
• Ensure strong engagement and buy-in on the transformation strategy and throughout its execution across all levels of the KYC operations team and across close-in business partners and stakeholder groups.
• Partner closely with executives across Financial Crimes and Product (including Line of Business P&L owners), Operational Risk, Continuous Improvement and Technology to drive this transformation.
• Ensure effective operational performance that satisfies regulatory commitments and requirements, while also ensuring best possible client experience within regulatory and TD standards.
• Ensure timely escalation and own proposed course of actions to line management to address identified risks and blocking points during such processes.
• Develop a good understanding of the overall KYC operations process and act as a subject matter expert to support the team
• Proactively anticipating and helping the senior management plan for changes in the compliance and regulatory environment and providing support to senior management on policy interpretation and possible exposures and business impact.
• Focusing on continuous control improvements across all areas of the Financial Crimes to ensure the continued improvement of the control framework.

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

EOE / Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity.

Accommodation

If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO redacted Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

How We're Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.

Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change : Financial Security, Vibrant Planet, Connected Communities, and Better Health.

It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Last updated : 2024-03-27