• Provide first-line technical support to users experiencing issues with Citrix XenApp and virtual desktops
• Diagnose and troubleshoot a variety of application problems, identifying root causes and implementing effective solutions
• Collaborate with internal teams (e.g., development, infrastructure) to resolve complex issues and ensure timely resolution
• Document procedures and maintain clear knowledge base articles to empower both users and fellow analysts
• Stay up-to-date on the latest Citrix XenApp and virtual desktop technologies, applying your knowledge to optimize our environment
• Proactively identify potential issues and implement preventative measures to minimize downtime

• 2 years of experience in a technical support role, preferably in a Citrix and/or virtual desktop environment
• Strong understanding of Citrix XenApp and its functionalities
• Solid troubleshooting skills with the ability to identify and resolve application issues efficiently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to users in a clear and concise manner
• A customer-centric approach with a commitment to providing exceptional service and exceeding user expectations
• Proficiency in Windows operating systems
• Knowledge of VMware vSphere and related technologies (a plus)

Job Summary

Overview of Tanisha Systems

WEBSITE

tanishasystems.com

HEADQUARTERS

ISELIN, NJ

SIZE

500 - 1,000

FOUNDED

2002

TYPE

Private

CEO

GORAV AGGARWAL

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About Tanisha Systems

Tanisha is a provider of custom application development, staff augmentation and managed IT services.

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Career Path for Application Support Analyst

The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.

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How to Become an Application Support Analyst

If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Application Support Analyst job description and responsibilities

Application support analysts respond to application support requests for smartphone or computer applications.

03/14/2022: Amarillo, TX

Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.

03/20/2022: Pittsfield, MA

They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

01/21/2022: Spokane, WA

Application support analysts provide customer service to users of applications on smartphones and computers.

01/24/2022: Juneau, AK

These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

02/15/2022: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Application Support Analyst jobs

Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.

03/14/2022: Charlotte, NC

Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.

12/27/2021: South Bend, IN

Application support analysts need both technical and human skills to perform their duties effectively.

03/08/2022: Fort Lauderdale, FL

Application support analysts can provide support through email, phone calls or live chat.

01/18/2022: Frankfort, KY

Applications support usually offers technical support and human support.

03/11/2022: Omaha, NE

Step 3: View the best colleges and universities for Application Support Analyst.

Butler University

Carroll College

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