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Application Support Specialist

$66k-90k (estimate)

Full Time | Social & Legal Services 1 Month Ago

Save

International Rescue Committee is Hiring an Application Support Specialist Near New York, NY

Requisition ID: req36965

Job Title: Application Support Specialist

Sector: Information Technology

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 70,000.00 - 76,000.00 Salary

Location: New York, NY HQ USA
Job Description

Background/IRC Summary:

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at Rescue.org and follow the IRC on Twitter & Facebook.

Job Overview/Summary:

The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position's purview.

The position will focus on supporting the Enterprise Resource Planning (ERP) system, internally branded as Integra. Integra houses many of the Supply Chain, Finance, and Grants Management process for the IRC and is currently being deployed to all offices and Country Programs. In addition to Integra, the position will support various other business applications at the IRC.

Major Responsibilities:

Primary responsibilities include but are not limited to:

•Provide timely and high-quality L1 and L2 support for ERP, Grants, GSC, and Finance systems, leveraging specialized knowledge and training in aforementioned applications

•Escalate L3 support requests to Project Managers, Functional Subject Matter Experts, Business Systems Managers, or Developers as necessary; track issue through to completion

•Develop recommendations for application enhancements using comprehensive reporting and results of trend analysis identifying user issues

•Build and maintain ownership of knowledge base for commonly encountered issues within applications

•Under the direction of the Integra Support Director, develop, implement, and enforce process improvements to streamline application support

•Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy

•Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users

•Collaborate with Project Managers and Business Systems Managers to administer applications to meet business needs

Key Working Relationships:

Position Reports to: Integra Support Director

Position directly supervises: Non-managerial position

Other Internal and/or external contacts:

Internal: Integra Business Systems Manager, Business System Analysts, Project Managers, Help Desk, Application Support team, and Integra Regional Hyper Support Coordinators

External: Software and system vendors

Job Requirements:

Experience Requirements

• Minimum 3 years of IT and business/industry work specializing in web applications

Knowledge and Skill Requirements

• Support of ERP tools

• Strong written and oral communication and interpersonal skills

• Strong sense of customer service

• Working knowledge of applications being implemented

• Works well with others in an integrated team environment

• Fast and independent learner

• Intercultural competence

• Self-motivated and a problem solver

• Strong computer literacy, including proficiency in Microsoft Office and Office 365

• A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Preferred Additional Qualifications

• Experience with support of Microsoft Dynamics 365 for Finance and Operations

• Knowledge of French and/or Spanish is a plus

• Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience

• Knowledge of Agile development methodology a plus

• Experience with ServiceNow as an incident management tool a plus

Working Environment

• This position is either hybrid in-person/remote if located in New York, NY or a fully remote position requiring the candidate fulfill all position responsibilities virtually

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

COVID-19 Vaccination Requirement:

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity:

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

#LI-GR1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$66k-90k (estimate)

POST DATE

03/18/2023

EXPIRATION DATE

05/17/2024

WEBSITE

theirc.org

HEADQUARTERS

RICHMOND, VA

SIZE

<25

FOUNDED

1933

REVENUE

<$5M

INDUSTRY

Social & Legal Services

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If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Application Support Specialist jobs

A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.

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Previous experience as an application support specialists or a similar role.

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Up-to-date knowledge of scripting, coding and application software.

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