Job Summary

Sycamore Life Sciences is a Houston based company focused on providing the best selection of laboratory consumables, reagents and basic lab equipment. Our mission is to provide scientists with a curated portfolio of laboratory products with a frictionless and personalized buying experience.

We are looking for an experienced Senior Customer Service Representative with at least 5 years of work experience and at least 3 years of experience in inside sales or customer service role. If you don't have strong background with solid references in customer service or eCommerce, please do not apply for this role.

The ideal candidate must:

• be well organized and able to converse effectively with customers and prospects.
• be self-motivated and posses a strong work ethic.
• have strong foundation in customer service with a customer first approach.

Responsibilities and Duties

Manage Sycamore Life Sciences End-to-End Customer Experience

• Maintain a consistently high level of customer service to retain and satisfy customers.
• Communicate effectively with customers and prospects through phone, chat, and email.
• Enter orders, prepare quotation, process product returns, and expedite orders as needed.
• Process samples requests in timely manner and follow-through on evaluations.
• Sending invoices to customers in timely manner.

Web Merchandising and Lead Generation

• Make assigned phone calls to generate sales leads and opportunities on weekly basis.
• Support the field sales team in product and stock inquiries for various suppliers.
• Conduct competitive product and price research and provide market intelligence
• Become an expert web merchandiser to improve sales conversions
• Manage and optimize product listings to improve traffic and conversion

Weekly and AdHoc reporting

• Generate Sales and Purchase orders reports to tally with accounts payable and receivable on weekly basis
• Generate ad hoc reports on an as needed basis

Qualifications and Skills

Qualifications

Bachelor’s degree in Biology, Chemistry, Science, Arts or related field with at least 5 years of relevant experience

5 year of experience in a high volume, customer focused, eCommerce business.

• Must be able to work in a fast paced environment.
• Strong organizational skills are also required.
• Handles and safeguards confidential information and sensitive material.
• Organizes and prioritizes multiple tasks and completes them under time constraints.
• Ability to calculate figures and amounts such as discounts, and percentages.
• Able to work efficiently with no or little supervision.
• Strong data entry skills are required.
• Ability to move samples and product boxes to and from the office/shipping area

Must have experience with the Microsoft Office Suite (Excel, Outlook, and Word).

Experience with eCommerce backend systems a huge plus.

Benefits

Medical, Dental and Vision Coverage plans.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 5 years (Required)

Work Location: In person