FREELANCE DESKTOP SUPPORT ENGINEER - (As required/on-call)

Exp: 2 years

Base Skill Set :

· A Certification or equivalent experience

· Good working knowledge of Active Directory

· 2 years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.

· Excellent customer service and communicationskills including providing VIP support

· Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365

· Advanced knowledge of Microsoft Office suite of applications

· Support of End User for video conferencing units. Support of mobile devices

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system,printer and operating problems
• Consulting and instructing users on hardware andsoftware questions/issues
• Collaborate with other IT Services Data Centerand Network Infrastructure teams
• Install, maintain and upgrade equipment and itsassociated infrastructure
• Runs diagnostic tests to isolate system problemsas well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac)software
• Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

Ø Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments

Ø Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

Ø Experience in working with a helpdesk operation,to include Windows and Mac clients

Ø 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone

Ø Self-starter that is able to collaborate actively withothers in a cross-functional team

Ø Proven attention to detail and high standards for quality

Ø Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary

Ø Skilled in documenting written troubleshootingsteps and instructions

Ø Business professional attire

Job Type: Part-time

Salary: $27.00 - $28.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• On call

Work Location: In person