Hi, we’re Supacolor. We make the world’s best heat transfer, but that’s not all. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason: to help you make it. We are looking for someone to lead our manufacturing operations. If you want the opportunity to make your mark in a fast moving, high growth organization then this is the role for you.

Your role at Supacolor

We are seeking an inbound sales development representative to be the first contact with potential clients. You will be reviewing our incoming leads generated by marketing and providing the first filter. This will ensure that our e customers get directed into the right internal channel, so they get the proper onboarding experience they need to become Supacolor fanatics! THIS IS NOT YOUR TYPICAL SDR ROLE. The leads we receive are warm, and very interested in our product. Your job is to qualify and further educate the customer on why Supacolor is better than the rest!

We Value:

Supafast We work with Pace - We start the day off right giving our all each day. We work with a sense of urgency. We work with the right rhythm the business demands. We adapt our style where necessary. We stay ahead of the rush.

Supaeasy We work with Composure - We keep calm under pressure, stay focused, committed and communicate well to drive results. Nothing is too much trouble; we keep things seamless, and this is felt internally and externally.

Supacolor We work with Pride - We ensure that we are the best we can be, we take pride in everything we do. We care about the customer, our work, and our colleagues. We take ownership and are accountable. We don’t settle for good; we aim for great. We work as a team supporting each other, sharing the responsibility, collaborating to the success of Supacolor. We are Supacolor.

What You’ll Do

• Qualify new leads that have signed up with Supacolor by completing performing our preliminary discovery process to learn as much about them as possible
• Characterize the customer and assign the leads to an appropriate Supacolor channel segment based on implicit and explicit data found through initial discovery process
• Activate customer accounts by sending their login credentials so they can start ordering in our system
• Identify larger, key account opportunities with the incoming customers and assign them to the sales team
• Being the first touch point of the customer journey with Supacolor. This is the first opportunity for the customer to experience our brand promises of Supafast & Supaeasy
• Contact customers and organize appointments for the sales team
• Work closely with the sales team, assisting them when necessary to ensure the customers are getting the very best Supacolor best experience

What You’ll Have:

• An outgoing personality with well developed and effective interpersonal skills
• Excellent communication skills, phone manner and business acumen
• A team player with a winning attitude that enjoys a fun work environment
• An ability to deal with a fast-paced job, keeping in front of the workload and ensuring everyone’s on track
• Strong computer literate, familiar with databases, sales process, telephony software experience with CRM systems – an understanding of HubSpot would be ideal but if you have used other CRM systems HubSpot is easy to learn
• Knowledge and appreciation of the role that digital plays in the customer buying journey. Knowing when a personal experience is required versus a digital one
• An ability to read between the lines and characterize a customer based on the data they have provided us and a review of their website and/or social media
• A passion and skillset for CRM software
• Good time management and ability to cope with pressure and workload

Where you will spend your time.

• 80% Calling out, qualifying, and researching leads using Hubspot Platform
• 10% Distributing leads to the appropriate Account Executive
• 10% Working within the CRM (hubspot) to assure proper CRM hygiene

SDR Key Performance Indicators

• Call Volume
• Conversion Rate
• Correctly Segmenting
• Touch Points
• Number of Meetings booked (Actual)
• Response Rate
• How many leads are you contacting
• Lead coverage Number of leads contacted

Pay and Comp Plan & Benefits

• Base Salary Range – 55-60k (Depending on experience)

• Competitive Commission Structure

- Benefits - Medical, Dental, vision

The Supacolor Competencies.

Supacolor Competency

Definition

Supa Positive

Having a winning attitude, with an upbeat and happy outlook, bringing a Supa positive energy. Never injecting additional pressure.

Supa Adaptable

The ability to remain Supa flexible and not rigid in approach. Coachability, willingness to learn and develop, the ability to troubleshoot and solve problems while remaining calm under pressure. The willingness to jump in and help where necessary.

Supa Organized

Taking pride in their work environment, keeping clean and tidy. Preparing ahead and methodical and Supa process orientated in approach. The ability to reflect and look at ways of doing things better.

Supa Teamwork

Communicating effectively and contributing to shared goals, embracing a team spirit of winning together, supporting each other, and truly caring for everyone in the team. Being Supa accountable for yourself and your team.

Your background and skills.

Essential

Desirable

Strong Communication Skills
Outgoing
Resilient
Fast paced
Organized
Active Listener

Experience using Hubspot or Salesforce
SDR/BDR background
Working in a fast paced environment

Pay: $55,000.00 - $60,000.00 per year