7 Customer Care Specialist Jobs in port richey, FL
Sunergy is Hiring a Customer Care Specialist Near port richey, FL
- Respond promptly to incoming customer inquiries via phone, outgoing calls, and email, in a fast-paced environment.
- Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
- Provide exceptional customer service, ensuring that all customer needs and concerns are addressed promptly and accurately.
- Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
- Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
- Utilize active listening skills to understand customer concerns and provide appropriate solutions.
- Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
- Maintain composure and professionalism during high-stress situations, demonstrating resilience and adaptability.
- Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
- Continuously seek opportunities for self-improvement and professional development to enhance customer service skills and performance in a high-paced environment.
- Work together with team members to meet or exceed performance metrics and goals.
- Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
- Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
- Participate in team meetings, training sessions, and workshops to enhance customer service skills and share best practices.
- Foster a positive and supportive team environment, encouraging open communication, mutual respect, and collaboration.
- A high school diploma or equivalent is a plus but not required.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service is required.
- Fluency in Spanish is a plus but not mandatory.
- Knowledge of roofing is advantageous but not mandatory.
- Proficiency in using customer service software and tools.
- Excellent communication, typing, and interpersonal skills
- Must be punctual, reliable, and dependable!
- Competitive pay (based on experience)
- Benefits available after 90 days
- Opportunities for professional growth and development
- A supportive and dynamic work environment
Job Summary
Full Time
Specialty Trade in Construction
$37k-46k (estimate)
11/15/2023
06/03/2024
sunergysys.com
Doylestown, PA
25 - 50
Specialty Trade in Construction
Related Companies
The job skills required for Customer Care Specialist include Customer Service, Problem Solving, Call Center, Products and Services, Customer Care, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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