• Respond promptly to incoming customer inquiries via phone, email, or chat in a fast-paced environment.
• Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
• Provide exceptional customer service, ensuring that all customer needs and concerns are addressed promptly and accurately.
• Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
• Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
• Utilize active listening skills to understand customer concerns and provide appropriate solutions.
• Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
• Maintain composure and professionalism during high-stress situations, demonstrating resilience and adaptability.
• Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
• Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
• Continuously seek opportunities for self-improvement and professional development to enhance customer service skills and performance in a high-paced environment.
• Work together with team members to meet or exceed performance metrics and goals.
• Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
• Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
• Participate in team meetings, training sessions, and workshops to enhance customer service skills and share best practices.
• Foster a positive and supportive team environment, encouraging open communication, mutual respect, and collaboration.

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Prior experience in customer service is required.
• Fluency in Spanish is a plus but not mandatory.
• Knowledge of solar is advantageous but not mandatory.
• Proficiency in using customer service software and tools.
• Excellent communication, typing, and interpersonal skills
• Must be punctual, reliable, and dependable.

• Benefits available after 90 days
• Starting pay $16 (depending on experience)
• Opportunities for professional growth and development
• A supportive and dynamic work environment

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