Description

• Greets donors, patients, visitors, and vendors. Evaluates and handles customer needs or refers to the appropriate staff members. 
• Registers all categories of donors and patients.
• Processes payment for applicable therapeutic donors and/or other financial donors. 
• Performs department clerical and data entry functions.
• Oversees activities of volunteers assigned to the reception area. 
• Maintains waiting room and canteen areas.
• Performs outbound calls to donors for follow-up, appointment reminder, and/or rescheduling of donors.
• Updates marquee and other signage as needed.
• Assists in training new staff in registration.
• Monitors and maintains inventory of reception area office supplies and materials. Reports inventory levels to crew chief.
• Maintains a clean, organized, and safe work environment. 
• Other duties as required to fulfill the organization's mission and vision. 

Qualifications

Education: High school or equivalent experience.

Licensure: None.

Experience: 2 years reception, clerical or other customer service experience.