OnSpot Dermatology is looking to add an experienced Full-Time Patient Experience Representative who will work closely with our patients to create a medical experience like no other!

OnSpot is an innovative mobile dermatology practice that prioritizes convenience and the experience for our patients. OnSpot delivers full-service dermatology care, utilizing a 40-foot state of the art mobile medical vehicles. We are at a different location each day, so the candidate has to be willing to travel.

We are looking for a new team member who is positive, energetic, enjoys patient interaction and exhibits the following responsibilities/qualifications below:
Responsibilities:

• Greet patients with a smile and upon their arrival to their appointment
• Outgoing phone presence
• Check patients in & out
• Obtain and enter accurate demographic information
• Gather and input correct and accurate insurance information for each patient
• Process patient payments (co-pays, self-pay charges and purchased products)
• Facilitates the patient flow and is aware of delays and capable of communicating with our patients and clinical staff
• Answer telephone promptly and in a polite and professional manner
• Respond to voicemails in a timely manner
• Answer questions and offer specific information about our mobile medical practice
• Schedule or reschedule appointments for new patients and established patients in person and over the telephone
• Ensure our patients are receiving patient care like no other

Qualifications:

• Minimum one year of experience in a medical office environment preferred
• Minimum one year front desk dermatology experience
• Experience scheduling patients
• Excellent verbal and written communication skills in a customer service environment
• Proficient in use of computers and software programs
• Ability to handle confidential and sensitive information
• Must be detailed oriented and able to handle multi-tasks