Posting Details

Internal Pay Range: $19.25 - $28.09

FLSA status: Union/Non-Exempt

Reports To: Director of Community Based Services

Status: Full-Time

Openings: Multiple

Job Summary/Objective:

The Care Manager plays a pivotal role in providing targeted case management and supports coordination for individuals seeking assistance in accessing various health and social services. The primary objective is to help clients design and implement goal-oriented and individualized strategies to obtain necessary support. The Care Manager assesses, plans, links, advocates, coordinates, and monitors services, ensuring they are delivered in a responsive, coordinated, effective, and efficient manner. This position requires maintaining compliance with agency standards, participating in competency improvement activities, and upholding confidentiality and privacy within regulatory guidelines. Care Managers actively contribute to corporate quality improvement initiatives and problem-solving activities.

Essential Duties and Functions:

• Conduct comprehensive assessments to identify clients' needs and develop individualized plans of service through person-centered planning.
• Provide linkage and advocacy to help clients access health and dental services, financial assistance, housing, employment, education, social services, and other community-based supports.
• Offer ongoing coordination and monitoring of services to ensure they align with clients' goals and objectives.
• Maintain accurate and compliant records in both electronic and hard copy formats, adhering to agency requirements and standards.
• Participate in competency improvement activities, including credentialing, continuing education, implementation of evidence-based practices, peer review attendance, and other professional development practices.
• Complete required training in the core elements of case management and supports coordination.
• Work independently and resourcefully, applying self-directed initiatives to meet client needs effectively.
• Participate in corporate quality improvement and problem-solving activities.
• Ensure confidentiality and privacy within MDHHS, state, and federal guidelines.
• Utilize knowledge of CARF, CMS, MDHHS, and Managed Care standards.
• Undergo annual TB testing as required.
• Perform other duties as required.

Qualifications:

• Bachelor's or Master’s degree in a human services-related field, required.
• One year specialized training or experience in treating or working with a person who lives with a Mental Health Diagnosis (QMHP), required for those applicants who have a bachelor’s degree in a human services related field.
• Licensure in the State of Michigan, preferred, LLBSW/LBSW. Other behavioral health licensures also accepted (LLPC/LPC, TLLP/LLP, LLMSW/LMSW).
• One year of computer experience with proficiency in Word, Excel, and other electronic medical record software, preferred.
• Strong organizational, verbal/written communication, computer, analytical, and problem-solving skills.

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”

Physical Requirements:

• Professional office environment that generates noise from computer equipment/peripherals.
• Possible exposure to health risks (violence and infectious diseases).
• Sometimes lifts, carries, or moves objects up to 25 lbs.
• May be required to work variable hours/shifts.

Summit Pointe introduces a set of competencies tailored to not only enhance your individual growth but also significantly contribute to the success and resilience of our organization. These competencies have been carefully chosen to align with our strategic goals, ensuring that each of our employees is well-equipped to navigate challenges, seize opportunities, and foster a culture of innovation and collaboration. Summit Pointe is invested in the continued growth of its employees to master these competencies. It is not just an investment in your personal and professional development but a key driver for our collective success. As you embark on a journey with Summit Pointe you make a commitment to excellence.

Competencies:

• Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.
• Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.
• Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.
• Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.
• Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.
• Technical Aptitude - Skillful in use of tools, hardware, software and equipment.
• Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.
• Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.
• Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.
• Global Fluency - Demonstrates openness, values differences and practices inclusiveness.
• Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.
• Initiative - Independently determining what needs to be done and acting on it.
• Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).
• Project Management - Initiates, structures, and carries out steps to complete projects and tasks.

Summit Pointe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.